Some Frequently Asked Questions

Malee Hospitality has been operating since 1995, The guest feedback for Malee Hospitality is excellent On securing a tour with us, We provide the guest with a payment flexibility where only a token advance is to be paid to process the reservation, balance payment can be remitted after we provide the confirmations from the hotel / hotels.

Based on the discussion with your Travel Counselor, you have to pay 10% – 25% of your Total Trip amount to process the reservation. The balance amount can be paid after receiving the Travel vouchers.

You can pay via Bank Transfers, Cheques or in cash. We accept all Visa, MasterCard and American Express credit cards and most major debit cards which are subject to 2.5% processing fee.
Policy Related Question

Since we customize packages as per your demands, the cancellation policy varies across hotels and services. However, you’re informed about the detailed cancellation policy before you make any payments

After May 1, vaccinated travelers no longer need to apply for Test & Go or Sandbox in the Thailand Pass system.

Vaccinated travelers will upload their:
  • Passport details
  • Travel details
  • Covid Insurance
  • Vaccination certificate

Unvaccinated travelers doing Alternate Quarantine will upload:
  • Passport details
  • Travel details
  • Covid Insurance
  • SHA+ hotel confirmation
  • Day 5 RT-PCR test confirmation
  • Hotel transport confirmation

Unvaccinated travelers not doing the Alternate Quarantine will upload:
  • Passport details
  • Travel details
  • Covid Insurance
  • 72-hour pre-departure RT-PCR test result
Travel Related Question

Yes.
If your travel dates change by less than 7 days on either side of the original travel date, you can use your existing Thailand Pass.If your new travel date is more than 7 days, you will need to apply for a new Thailand Pass.
Please note that your edited application will be subjected to and undergo the review process cycle all over again.

No. All travelers, except children under the age of 18, must apply for Thailand Pass individually.
Children under the age of 18 do not need to register for the Thailand Pass. Parents will add their children’s information to their Thailand Pass registration under the ‘Personal Information’ section.

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